Beyond Pain is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other relevant state laws in relation to the management of personal information.
What is personal information?
When used in this Policy, “personal information” has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you.
How do we collect personal information from the website?
We may collect your personal information if you:
Collecting personal information through our website
We may also collect your personal information through the use of “cookies”. When you access this website, we may send a “cookie”(which is a small summary file containing a unique ID number) to your computer or internet-enabled device. This allows us to keep track of services or products you view so that, if you consent, we can send you news about those services or products.
Google Analytics does not identify individual users or associate your IP address with any other data held by Google.
We use reports provided by Google Analytics to help us understand website traffic and webpage usage in order to improve our services, programs, content and resources.
What personal information do we collect?
We collect the personal information which you provide to us through the website. This may include your name, address, telephone number, organisation, service or educational institution details, email address, or communication preferences.
Where possible, you have the option of interacting with us anonymously (for example, as a visitor of the website) or using a pseudonym if you feel more comfortable dealing
with us that way.
For example, if you contact us by telephone with a general question we will not ask for your full name unless we need it to answer your question.
Beyond Pain’s use of your personal information
The personal information you provide to us may be used by us for the following purposes:
· To provide you with the information, resources or merchandise you have requested
· Respond to ‘Contact Us’ form enquiries, general website feedback or assistance, or other enquiries;
· To send you emails/newsletters if you have not requested not to receive this information
· In the case of marketing automation, to improve the emails that are sent to you and to improve the personalisation, services, programs, content and resources that are offered to you;
· If you lodge a complaint or query with us, to process and respond to your complaint or query.
We recommend that you do not post information online that may identify you or anyone else such as your address, email address or phone number. For complaints, we encourage you to contact us directly on the details below.
Security of your personal information
We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access,
modification or disclosure. For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the Internet can be guaranteed to be fully secure.
In addition, we take reasonable steps to destroy or de-identify your personal information once we no longer need it or have been directly instructed by you to permanently remove or supress your personal information.
Disclosure of information
· You have consented to the disclosure;
· Where disclosure is necessary to prevent injury to life or health; or
· It is required or authorised by or under an Australian law or a court/tribunal order.
We only disclose your health information for the purposes for which you gave it to us or for a directly related purpose you would reasonably expect or if you agree.
Accessing and correcting personal information
You may request access to your personal information collected by us, and ask that we correct that personal information. You can ask for access or correction by contacting us and we will usually respond within 30 days. If we refuse to give you access to, or correct, your personal information, we will notify you in writing setting out the reasons.
Notifiable Data Breaches Scheme
In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the relevant parties and authorities.
Complaints about your privacy
If you believe your privacy has been breached or you have a complaint about how we have handled your personal information, please contact us in writing. We will respond within a reasonable period (usually within 30 days): email: [email protected]
P: 1300 01 7246