Beyond Pain is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other relevant state laws in relation to the management of personal information.
What is personal information?
When used in this Policy, “personal information” has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you.
How do we collect personal information?
We may collect your personal information if you:
· deal with us directly through our website, phone or via our services;
· have contact with us in person;
· participate in surveys, questionnaires, subscribe to newsletters, make an equiry, or attend events;
· register for face-to-face or digital events (such as webinars) or services;
· interact with us online, including through our websites, email, webchats, mobile applications and social media channels (such as Facebook, Twitter, YouTube, Instagram or LinkedIn – these social media channels will also handle your personal information for their own purposes and have their own privacy policies);
· Apply for a position with us (either as an employee, or as a volunteer or as a contractor).
This collection may be required to allow you to:
· join our website(s) or our other social media platforms;
· receive information from us including alerts via email or SMS communications;
· register to use forums, workshops, webinars;
· purchase and/or download products and services
· access services for your educational institution or organisation;
· participate in professional learning modules;
· receive information about or become involved in our programs, campaigns or other initiatives;
· use our mobile applications; and
· work with us.
Collecting personal information through our website
We may also collect your personal information through the use of “cookies”. When you access this website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer or internet enabled device. This allows us to keep track of services or products you view so that, if you consent, we can send you news about those services or products.
programs, content and resources. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Our website use Google Analytics, a service which transmits website traffic data to Google servers in the United States. Our website and mobile applications also use the following Google Analytics Advertising Features:
· Remarketing and Impression Reporting;
· Demographics and Interest Reporting.; and
· Government (Commonwealth, State, Territory and Department) reporting.
Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage in order to improve our services, programs, content and resources.
Our website use marketing automation tools that send communications (such as email or SMS) using a number of different services. Each service uses tracking technologies primarily to understand what subjects are interesting to you by monitoring whether your emails are opened and links are followed. This information is then used to improve the messages that are sent to you and to improve the services, programs, content and resources that are offered to you.
What personal information do we collect?
We collect the personal information which you provide to us. This may include your name, address, telephone number, organisation, service or educational institution details, email address, or communication preferences.
If you purchase products or services, you may also provide credit card details and other information which will allow us to process your request and make the transaction.
We may also request:
· your preferences for receiving further information about our programs, campaigns or activities;
· additional types of personal information such as title, department name, company information or marketing spend; and
· demographic information and unique identifiers in order to provide you with a more personalised experience or to verify your passwords.
The choice of how much information you provide to us is yours, however, we require certain information from you in order to provide services/products.
Where possible, you have the option of interacting with us anonymously (for example, as a visitor of the website) or using a pseudonym if you feel more comfortable dealing
with us that way. For example, if you contact us by telephone with a general question we will not ask for your full name unless we need it to answer your question.
Wherever possible, we will try to collect personal information from you directly, rather than from another person or source, unless it is unreasonable or impractical to do so.
Beyond Pain’s use of your personal information
The personal information you provide to us may be used by us for the following purposes:
· to allow you to obtain access to the interactive elements of our mobile applications and website (including the online forums, our campaigns, social media platforms, and all professional learning);
· to provide you with the information, resources or merchandise you have requested;
· to involve you in programs, campaigns, research, activities or other initiatives undertaken by Beyond Pain;
· to show your name and feedback you’ve provided for promotional purposes (unless you advise us otherwise);
· for the marketing and research purposes of Beyond Pain, its contractors, partners/collaborators, and/or service providers;
· for internal administrative purposes;
· respond to ‘Contact Us’ form enquiries, general website feedback or assistance, or other enquiries;
· to update our records and keep your contact details up to date;
· for research, advice and information, including for bench-marking purposes;
· to send you emails / newsletters if you have not requested not to receive this information
· in the case of marketing automation, to improve the emails that are sent to you and to improve the personalisation, services, programs, content and resources that are offered to you;
· to enable like-minded organisations to contact you with information that may be of interest to you (if you have consented to this);
· to assess any application from you to work with us; and
· if you lodge a complaint or query with us, to process and respond to your complaint or query.
We recommend that you do not post information online that may identify you or anyone else such as your address, email address or phone number. If you do post personal information online, your personal information may be identified, recovered and displayed by internet search engines.
Regardless of where in the world you reside, Beyond Pain may transfer your data to Australia and process and store it there.
Other than for the purposes described above, we will not use your personal information without your prior consent.
Security of your personal information
We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access,
modification or disclosure. For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.
In addition, we take reasonable steps to destroy or de-identify your personal information once we no longer need it or have been directly instructed by you to permanently remove or supress your personal information.
Disclosure of personal information
· our service providers that host our website server;
· our delivery/service partners;
· marketing providers;
· professional advisors (such as accountants, auditors and lawyers); and
· Relevant staff (eg our consultants, and admin)
We may also disclose your personal information if:
· you have consented to the disclosure;
· where disclosure is necessary to prevent injury to life or health; or
· it is required or authorised by or under an Australian law or a court/tribunal order.
We only disclose your health information for the purposes for which you gave it to us or for a directly related purpose you would reasonably expect or if you agree.
We do not directly disclose personal information to recipients located overseas.
Accessing and correcting personal information
You may request access to your personal information collected by us, and ask that we correct that personal information. You can ask for access or correction by contacting us and we will usually respond within 30 days. If we refuse to give you access to, or correct, your personal information, we will notify you in writing setting out the reasons.
Notifiable Data Breaches Scheme
In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the relevant parties and authorities.
Complaints about your privacy
If you believe your privacy has been breached or you have a complaint about how we have handled your personal information, please contact us in writing. We will respond within a reasonable period (usually within 30 days).
This Policy was last updated in March 2020.